SERVICE & MAINTENANCE

 

24/7 helpdesk and maintenance support

In the event of an emergency situation, it is vital that you have confidence in your maintenance provider. The JCA team will respond to any issue quickly and effectively to ensure a positive resolution.

We appreciate the fundamental importance of responsiveness and we provide our clients with the assurance of a 24/7 helpdesk, staffed by a team committed to providing the highest levels of care and attention. No matter what time of day or night, clients can be confident that JCA will be there to support their business. Our advanced helpdesk and transparent reporting of SLA adherence means that our clients can always see our progress and performance. For smaller jobs, our services team can deal with any job quickly and efficiently, ensuring minimum disruption. Our team is insured, certified and has been fully trained in workplace health and safety regulations.

JCA’s 24 hour maintenance call-out number is 01438 847 022.

At the heart of JCA’s operation is a state of the art customer service helpdesk, linking customers to our teams, enabling efficient deployment of resources and fast issue resolution.

The helpdesk operates on a sophisticated works management system, coordinating all the planned and reactive activity, involving thousands of visits every week. We are continually investing in our system capabilities to ensure maximum efficiency of operation and support for our clients.